Interview with Alex Araguz, Service Sales Manager at Manusa

With more than 17 years in Manusa, Alex Araguz started as a sales representative in Catalonia, where he gained a deep knowledge of the product and the customers' needs. Since 2015, he has boosted the sale of maintenance contracts, first in Catalonia and then on a national scale. Thanks to his efforts and those of his team, Manusa has more than 20,000 active maintenance contracts, with a forecast for future growth.

How has the technology of automatic doors evolved since your beginnings in Manusa?

In the last almost 20 years, technology has advanced exponentially in general terms and the automatic doors manufactured by Manusa have not been an exception.

For example?

Technological improvements have increased people's safety as well as energy efficiency. IoT (Internet of Things) connectivity between the door and other devices now makes it possible to know its status and manage its operations remotely thanks to our DoorWifi application. Examples such as these have positioned our product as a benchmark in the national market.

How important is preventive maintenance to ensure the proper functioning of automatic doors?

It is essential to carry out preventive maintenance on automatic doors if we wish to extend the lifespan of our accesses and prevent any unexpected breakdowns. A simple adjustment or regulation at the right time could prevent it.

What can cause these breakdowns?

The passage of time together with continuous opening cycles, possible unintentional incidents, weather conditions or materials that wear out due to use, and so on... In the long run, these factors can cause some kind of incident, so it is essential that a professional carries out a preventive inspection following current regulations. Investing in a preventive inspection is investing in equipment in optimal conditions of use and safety for everyone.

What do the different maintenance plans offered by Manusa to its customers consist of?

Manusa has different maintenance plans adapted to all needs. For example, basic plans, with a preventive inspection and special discounts in case of requiring technical support, adapted to the geographical area, up to plans that offer the possibility of having a specialised technical team available 24 hours a day, 365 days a year, to provide urgent assistance for any incident. In any case, all plans comply with current regulations, offer priority technical support for our customers, and can be customised in terms of the number of inspections.

What advice would you give to a customer to maximize the lifespan of their automatic doors?

The main advice I would offer is to count on a certified company with a presence in the sector, such as Manusa. A company that advises and carries out preventive inspections every year according to the pedestrian traffic of the equipment that needs to be maintained. It is essential to count on a reliable company at this point, in order to avoid unexpected breakdowns, to extend the lifespan of the door, and to keep the equipment working in optimal conditions.

Apart from Manusa automatic doors, for which other brands does the company offer technical support service?

Manusa offers technical support and preventive maintenance service to all the established brands with a national presence. With more than 50 years of experience as manufacturers, installers, and maintainers of doors, we are qualified to carry out any technical intervention, always under quality standards that guarantee the proper functioning of any equipment.